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BLACK FRIDAY MONTH · 50% OFF EVERYTHING · ENDS MON 30 NOV

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Black Friday Month prices end Mon 30 Nov at 23:59
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Products
2 items -15% Applied automatically
3 items -20% Applied automatically
4+ items -25% Applied automatically
30-day returns policy Shipping with tracking
Total Free
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  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

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Shipping Policy

Average Delivery Time

  • After placing your order, we require 1 to 3 business days to process it. During weekdays, processing usually takes one business day, however orders placed on Friday evenings or during weekends may take slightly longer.
  • Once your order has been processed, it will be dispatched via Royal Mail. Delivery then takes approximately 8 to 12 business days.
  • Please allow 9 to 15 business days in total from placing your order to delivery.

We aim to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer support team.

How to Place an Order

The ordering process at Eleanor Vale is designed to be simple and straightforward:

  1. Go to the product page and add your desired item to the cart by clicking the black "Add to Cart" button.
  2. Make sure you have selected the correct product variants. Once confirmed, click "Checkout".
  3. On the information page, enter your correct shipping details. Ensure all information is accurate, then click "Continue to Shipping".
  4. On the shipping page, you will be able to review your address details. Please note that all shipping is completely free of charge as we cover all delivery costs.
  5. Click "Proceed to Payment".

Payment Methods

You can choose from a range of secure and SSL-encrypted payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Mastercard
  • Maestro
  • Visa

Once you select your preferred payment method, click "Complete Order" and you will be redirected to the selected provider. Follow the instructions to finalise your purchase. If you encounter any issues, please contact our support team.

Shipping Costs

We cover all shipping costs on every order. All products are delivered directly to your door, 100% free of charge, with no minimum order value required.

Order Dispatch

Found the perfect piece on our website? We want you to enjoy it as soon as possible, which is why we ensure your order is processed and dispatched as quickly as possible.

Every order is processed within 1 to 3 business days and then dispatched via Royal Mail, with delivery in 8 to 12 business days (9 to 15 business days in total). Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.